Overview

Our return and refund policy is valid for 30 days from the date of purchase. If more than 30 days have passed since your purchase, unfortunately, we are unable to offer you a refund or exchange.

To be eligible for a return:

  • The item must be unused and in the same condition that you received it.

  • It must be returned in its original packaging.

  • A receipt or proof of purchase is required.

📦 Same-day delivery orders are eligible for a refund but are subject to a $20 handling fee.

All decisions made by Safety Jogger Singapore are final. We reserve the right to reject any refund request that we deem unreasonable.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Refunds will be issued net of any applicable payment processing fees, which are non-refundable.

Late or Missing Refunds

If you haven’t received your refund yet:

  1. Check your bank account again.

  2. Contact your credit card company — it may take some time before the refund is officially processed.

  3. Reach out to your bank — processing delays may occur.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@s-teampteltd.com.

Sale & Promotional Items

Only regular-priced items are eligible for refunds. All sale and promotional items are final and non-refundable.

Exchanges

We only replace items if they are defective or damaged.

To request an exchange for the same item, please:

Shipping returns

To return your product, you should mail your product to: 113 Eunos Ave 3 Gordon Industrial Building #01-15 S(409838).

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at sales@s-teampteltd.com or Whatsapp us at +65 8062 3001 for questions related to refunds and returns.